Vortex is known to make a durable product that works well and uses quality parts. Recently a post came up on the internet about someone who installed a Vortex Switchview Throw Lever. During installation the screw to close up the lever snapped in two. Of course, the customer immediately went to calling the product cheap. Also immediately, a Vortex employee commented that he would replace it. The employee didn’t ask for reasoning or explanation, just immediately went to helping that customer out. Kudos to that employee, because this certain kind of break is often a user error during install.
The Mistake
The user often tightens the screw too tightly thinking that they need to close the gap on the lever. This causes the screw to be over stressed and snap. Tighter is always better right?
Wrong. Overtorque is a thing, and easier than people think.
Proper Install
The proper way to install the lever is to first, use the right allen wrench. The lever comes with a 2mm wrench. Tighten the screw just until the lever no longer slips on the ring, then a bit tighter for security. THERE SHOULD BE A GAP LEFT.
Placement for Efficiency
There are a couple of things you want to think about when indexing the lever.
If running a bolt gun, ensure that on your optics full magnification, all the way to the right, the lever does not hinder running the bolt.
If wearing any sort of gear on your body and the rifle being slung, ensure that nothing is pushing the lever when slung tightly causing it to go to a different setting of magnification.
Many often index it on the 9 to 3 o clock. Some the 10-4 o clock. Lay or stand on your gun (however you run it) and do some dry firing and adjusting of the magnification. Operate the gun as you would normally and feel what’s right. Try every magnification setting, as some have issues reaching to push the lever to the lowest setting.
The Product Promise
Vortex throw levers are made in the great USA and are designed to break if too much force is applied, instead of your thousand dollar optic.
I have personally seen the testing and quality checks in house that go into checking EVERY piece of equipment. It is streamlined and literally every piece is inspected with care.
Vortex stands by their products and will replace items no questions asked. However, this does not mean you shouldn’t be taking care to install your products correctly.
So reach out to customer service. Companies like this deserve a good reputation. One “insignificant comment” can turn into a large group of people now having their mind set about a certain product. Especially if those people ignore the positive follow up.
